Privacy notice
Your information, handled properly.
The short version
- I'm James Harvey, and I run Full House, a business in development that builds AI and automation systems for UK accounting practices.
- I mainly hold business contact details for accounting practices, taken from public sources such as practice websites, so I can invite them to a short research conversation, and the details of people who book a free call through this website.
- I never sell your information, and I never ask for client financial data, tax records or HMRC logins.
- You can ask me to stop contacting you, or to delete what I hold, at any time by emailing jamesharvey51@hotmail.com.
1. Who I am
Full House is a trading name of James Harvey, a sole trader based in the UK. I am the data controller for the personal information described in this notice.
Email: jamesharvey51@hotmail.com
2. What I collect and where it comes from
| Information | Where it comes from |
|---|---|
| Business contact details of accounting practices and the people who run them: name, role, practice name, business phone number, business email address, website and business address | Public sources: the practice's own website, professional directories, Companies House and similar business listings |
| Notes from research conversations: what you tell me about how your practice runs, its challenges and goals | You, during a call you've agreed to |
| Booking details: your name, email, phone number, practice name, role, team size, the software you use, what's taking up your time, and the time you chose | You, when you book a call or email me |
| Your preferences: for example, that you don't want to be contacted again | You |
I don't collect sensitive information such as health details, and I never ask for your clients' personal or financial information.
3. Why I use it and the legal basis
| Purpose | Legal basis (UK GDPR) |
|---|---|
| Researching accounting practices and contacting them by phone or message to invite a short research conversation | Legitimate interests: understanding the challenges independent practices face and offering relevant services, in a way a practice would reasonably expect. Emails to sole traders and partnerships are only sent with consent, as the Privacy and Electronic Communications Regulations require |
| Talking through whether Full House can help your practice, when you book a free call through this website | Steps you've asked me to take before entering into a contract |
| Arranging and holding research calls, and keeping notes of them | Legitimate interests, and steps you've asked me to take |
| Following up after a call, only if you've agreed to it | Consent, or legitimate interests where we already have a business conversation |
| Making sure I never contact you again if you've asked me not to | Legal obligation and legitimate interests |
Where I rely on legitimate interests, I've weighed my interests against your rights. I only use business contact details, I contact a practice a small number of times, and I stop as soon as you ask.
4. If I found your details myself
If you've heard from me without contacting me first, it's because your practice's details are published, usually on your own website or a professional directory. I'll tell you where I found them when I first get in touch. If you'd rather I didn't contact you, just say so and I'll stop straight away.
5. Who I share it with
I don't sell or rent your information. I use a small number of service providers to run the business, and they only process it on my instructions:
- Microsoft (Outlook.com email)
- Google (Google Calendar, for scheduling calls)
- Anthropic (Claude, an AI assistant I use to organise public research and draft messages), on a plan set not to use my data to train its models
- Cal.com (booking calls)
- Cloudflare (website hosting)
- LinkedIn and Instagram, if we message each other there
My research records are kept in software that runs on my own computer, not in a shared online database.
6. Transfers outside the UK
Some of these providers are based in, or store data in, the United States. Where that happens, the transfer is protected by the UK's data bridge with the US or by the provider's standard contractual safeguards approved for UK data.
7. How long I keep it
- Research records for practices I haven't spoken to: up to 12 months after my last contact attempt, then deleted.
- Notes from research conversations: up to 24 months, unless we go on to work together.
- If you ask me not to contact you: I keep the minimum needed (your name, practice and number or email) on a do-not-contact list, so that I never contact you again.
8. Your rights
You have the right to:
- ask for a copy of the information I hold about you
- ask me to correct it or delete it
- object to how I use it, including an absolute right to stop any direct marketing
- ask me to restrict how I use it
- withdraw consent at any time, where I rely on it
To use any of these rights, email jamesharvey51@hotmail.com. I'll respond within one month.
If you're unhappy with how I've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. I'd appreciate the chance to put it right first.
9. Cookies and this website
This website doesn't use cookies or tracking. It currently loads one font from Google Fonts, which means Google receives your device's IP address when you visit.
10. Changes to this notice
I'll update this notice if anything changes, and the date at the top will show when it was last updated.